yes , this is correct.

Hi Usman

1. Glacier data doesn't become available immediately. you need to wait 24 hours for the global inventory to occur on the Amazon side, then you should wait another 5 hours to get the inventory for your account.
2. the only way to restore data from Glacier is to run the restore wizard. You need to follow this article.
https://www.msp360.com/resources/blog/how-to-restore-data-from-amazon-glacier/

Thanks
Andy

Hi Steve

this is currently in works and coming in the release scheduled for the mid of April. We will post back here once it is out. Thank you for bringing it up.

Thanks
Andy

Hi Fortis

CloudBerry Image Based Backup also comes with an advance file level recover option that restore individual files from the image downloading only the data you need https://www.msp360.com/resources/blog/how-to-recover-individual-files-from-image-based-backup/

Currently we support the item level restore for Exchange 2010 https://www.msp360.com/resources/blog/item-level-restore-for-exchange-2010-with-backup/
Exchange 2007, 2013 and 2016 are also on our roadmap for this year.

Thanks
Andy

Currently you are owning the older version of Cloudberry Backup Server Edition , while you can keep using it , it is not updated any more. Our new version comes with an advanced image bases backup functionality and the file level backup functionality is being continuously improved. The upgrade would be just $40 and the maintenance fee is $24 /year. Would you be interested to upgrade?

Please go to tools | diagnostics in the program menu. In the opened windows click send button. The logs will be sent to our support team automatically. This will help us diagnose and troubleshoot the issue.

In the name and email fields specify YOUR name and email so that we can respond back (not mine please!) In the description explain the issue, you can copy from the original request but don't just say "requested by Andy K"

Please DON'T send us the log file attached. The log file will be sent automatically.

Here is some info on how to send the log file https://help.msp360.com/cloudberry-backup/command-line-interface/sending-logs-and-files-to-support

when you submit the logs you get an automated response with the Ticket ID. Also you get a response from our support staff by email. you can simply reply this email with your feedback.

You can also, always check the status of all your tickets on our support center at https://support.msp360.com/

Ticket ID is used as a login and your email is used as a password

Hi John

Please send the diagnostic logs under Feedback button in the main window.
Our Support Team will get in touch with you shortly after we receive the diagnostics.

Thanks
Andy

Hi Stratos

In my opinion the current Backup client is the agent. The UI is optional in MBS scenario.
Please explain how do you see it different from the current implementation. How would you like it work exactly? do you mean remote agent installation?

Thanks
Andy

Hi Cory

Please go to tools | diagnostics in the program menu. In the opened windows click send button. The logs will be sent to our support team automatically. This will help us diagnose and troubleshoot the issue.

In the name and email fields specify YOUR name and email so that we can respond back In the description explain the issue, you can copy from the original request

Please DON'T send us the log file attached. The log file will be sent automatically.

Here is some info on how to send the log file https://help.msp360.com/cloudberry-backup/command-line-interface/sending-logs-and-files-to-support

when you submit the logs you get an automated response with the Ticket ID. Also you get a response from our support staff by email. you can simply reply this email with your feedback.

You can also, always check the status of all your tickets on our support center at http://support.msp360.com/

Ticket ID is used as a login and your email is used as a password