Oh just so others may know. I did the synchronization, but that didn't work. However, as suggested by support, if I change the prefix of the destination on my backup account, then it found the files.

thanks i'll do that.

I have done it multiple times. Still fails

So to attempt to clarify my next steps.
Do I troubleshoot my repository? Or could it be the cloudberry client?

Again... restore works from the originating machine, not from an alternate, even though many others done in the same fashion work properly.

Another piece of information... I am doing a trial restore from the originating server, and it is functioning as it should.

Still a failure.
I don't know if i mentioned, but this is a separate server from the one where the data resides normally.

I also noticed the RM Service was not running. Not sure if that mattered, but I started that and tried the restore again.