• David
    0
    Hi Team,

    We have file name encryption enabled for a client and need to remove certain data from their backup set. How do we go about decrypting the file names so we can determine which folders to remove?

    We have separate encryption keys set for each client but they are each within the same B2 bucket.
  • Matt
    91
    Hi!

    In case file names are encrypted you will only be able to identify them in the backup software on the backup storage tab. Naturally, removal of the data can be also performed there as with any other files.
    Just right-click on any file that you no longer need and select "delete" option.
  • David
    0
    Hi Matt,

    This is what we did in the first place, however after waiting a week the data usage is still showing in the mspbackups.com portal. On top of that, it can no longer be seen in the Backup Storage tab in the software to attempt to do anything else with it.

    When loading it up in CloudBerry Explorer I can see the data is still there but due to the file name encryption can not determine which folder is which, just that there are far too many.
  • Sergey
    4
    Can you try running a repository sync in the backup client for it to check what data is there actually in the storage? This should also report the actual data usage into the MBS portal.
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