• danskitt
    Sorry if i'm in the wrong place but I need some help restoring a back up. We have a small business server that has gone down and we need to get the files from it to add to the new server. The problem is that out IT guys have been backing up using cloudberry and in between setting up and now it has changed to Amazon owned and things have changed and they can't work out how to retrieve the files. We have downloaded the back up software but can't get it to recognise our account, it gives us an error saying that the activation code has been used already on another computer (yes the server which we can't start).

    Is there a way round this?

  • David Gugick
    I assume you’re using stand-alone backup and not our Managed Backup. In that case, you can manage your licenses here and release the old license.

    Or you can install in restore only mode using these instructions.
  • danskitt
    Hi David,

    Two things, how do I release the licence, there isn't anywhere that allows me to do that? Also I don't have the option to select restore only mode when I go into the restore software, under the licence tab it only lets me enter licence key, switch to trial, switch to freeware or buy product
  • David Gugick
    Use trial mode which is fully enabled.
  • danskitt
    Ok thanks, How do I link my account to that restore software, I can't see any options to log on?

    When I try to add an account the only options I get are a load of third party software sites but no cloudberry.
  • David Gugick
    I'm really confused about what you're seeing. You're going to need to post a screenshot regarding that last statement of a load of third-party software sites. However, if what you mean is you're seeing a lot of cloud storage vendors, then that is what you're supposed to be seeing. Cloudberry does not provide cloud storage nor runs their own private cloud, so your backups are either in one of those cloud storage providers or were made to some local disk. You're going to need to create a cloud storage account that matches where the data is. And then set the prefix for the machine that you're looking to restore so the software can find the right data in the cloud.

    Please refer to this article for more information about how to perform the necessary steps to restore data on a new computer. https://help.msp360.com/cloudberry-backup/restore/about-restore/restore-from-another-computer
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