• Russel McConnell
    0
    I've just upgraded several of my managed systems to the new RMM 1.1.0.552 . Several categories of information are coming up with the message "no data to display" (Installed Software, Hardware, HDD/SSD Info, Printers, Antivirus, Event Log).

    Is anyone else having this problem? Is this just a symptom of the recent update, and will shake out in the next several hours or days?
  • Anton T
    0
    Hi Russel,

    We will need to investigate this issue on our side. Please create a ticket about this issue via our Support Portal:

    https://support.msp360.com/

    Thank you!
  • Russel McConnell
    0
    There is currently no category for RMM as the product on the support site (screen shot attached).
    Attachment
    MSP360_support (19K)
  • Anton T
    0
    Please create it as a "Managed Backup (Web)" issue and let me know the ticket number. Thank you!
  • Russel McConnell
    0
    If anyone ends up searching for a similar problem, this was resolved by just waiting. I probably tried the upgrade too close to its initial release, and didn't wait long enough. For reference, I waited about an hour before putting the ticket in, and everything was fine by the next morning when they got back to me.
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