[reply=“Jackie Fynboh;2851”] Hm, there was nothing on Friday, but one of the plans might’ve been in running state since weekend and then left that way since then. Anyway, it’s better to send logs to support in cases like that.
[reply=“Matt;2852”] No Matt, that is not the case. This was not happening for just one plan. It was across the board. At the time I posted Friday, I had 35 jobs in overdue status stuck in various states (starting, checking for modified files, preparing, etc.)
Of those devices, the logs stated, “GetEndUser url is ‘https://ws.mspbackups.com/webservices/EndUser2.asmx’”
“Error on calling webmethod, retries will be performed. Status: ServiceUnavailable”
Then the plans ended up failing because they timed out with “The request failed with HTTP status 503: Service Unavailable”.
All of this information is in Ticket #203885
You are saying you want me to send you logs from potentially 85 affected devices when this happens again?
[reply=“Jackie Fynboh;2853”] Yes, I’m aware of that ticket, but we didn’t receive any info regarding any problems on Friday. If such issues reoccur we would need logs from just one machine if it happens on a large scale.