An error occurred (Code: 1003)

MSP360 Managed Products Managed Backup Windows
1

I am getting this error:

An error occurred (Code: 1003)
Sequence contains no elements

I am using mspbackup to back up a series of desktops. I am getting that error on several of them. Backups are failing on them. Please advise.

2

[reply=“Savoy Wilson;d2391”] what’s your backup target for these backups? Also can you clarify the version of the agent and the type of backup you’re running. Thanks

3

It is a hybrid back up : Synology NAS and the wasabi cloud bucket

4

[reply=“Savoy Wilson;8643”] Version?

5

DiskStation Manager
Version 7.0-41890

6

[reply=“Savoy Wilson;8648”] I meant the version of our software.

What type of backup are you running? File, Image, etc.?

I have done some research and see a similar issue reported by a customer in version 7.2.1.49 with a fix scheduled for the next patch release. I don’t have a date but it will likely be around November 9th or 10th. I would recommend you open a support case to verify if it’s the same issue and if Support has a work-around or if a pre-release agent is available for testing.

7

Image

Version: 7.2.1.58

I will open a ticket. thanks