Cloudberry Backup Ultimate taking more than 24 hours and remains in "purging files" state

MSP360 Backup
1

After the latest backup the backups are taking forever more than 24 hours to complete. it stays in the “purging files” state.

2

Hello!

In the logs, that you provided there are numerous errors with some source files:

2023-11-10 09:25:36,379 [CL] [14] ERROR - Command::Run failed:
Copy; Source:[hide=“Reveal”]\192.168.36.27\Jobs\18 2023\01 Dubai\231027 - DWC Luxury Residences\01 Cost Management\01 Estimates\1. Concept Estimate\3. PO\ANTONIO LUPI-SANITARY\REV.01-VO1- 2.??? -??? ? ??? ?? 08_12_2022\RECEIPT 2022-L00583 ADV.80[/hide]? [hide=“Reveal”]ON VARITAION ORDER-SANITARY.pdf; Destination:/rlbaefs01/CBB_RLBDPM/192.168.36.27$Jobs/18 2023/01 Dubai/231027 - DWC Luxury Residences/01 Cost Management/01 Estimates/1. Concept Estimate/3. PO/ANTONIO LUPI-SANITARY/REV.01-VO1- 2.??? -??? ? ??? ?? 08_12_2022/RECEIPT 2022-L00583 ADV.80[/hide]? [hide=“Reveal”]ON VARITAION ORDER-SANITARY.pdf$/20230617073746/[/hide]
CloudBerryLab.Base.Exceptions.BadRequestException: The remote server returned an error: (400) Bad Request. —> System.Net.WebException: The remote server returned an error: (400) Bad Reque

meaning, that in files’ names there are some characters, that are not supported by Azure storage provider. This could cause the backup hanging. There are 2 workarounds for such situation:

  1. Navigate to the Backup History tab, find files, that are generating this error and exclude such files and all similar once from the backup source;
  2. Use New Backup format: https://help.msp360.com/cloudberry-backup/backup/about-backups/new-backup-format