Anyone else having this same problem in version 7.8.3.284?
[reply=“Rodolfo Viana;10226”] Yes, I’ve had to re-apply the user account from the new UI in Remote Management. It was also showing as the backups being successful in the old UI which was not correct…
[reply=“Rodolfo Viana;10226”] [reply=“Mike S;10228”] we would need logs to investigate. If you didn’t open a support case yet, please do. If you did, please send me your ticket numbers. I will check. Thanks
[reply=“Mike S;10228”] reapply how? the AD user? Can you show me an example with more details?
[reply=“Alexandre Negrash;10231”] I opened yes, I’m dealing with Dylan Fuhr “Logs for case #00216179”
Guys, problem solved. It was some kind of internal network lock that doesn’t let it authenticate the necessary connections.
thanks for everyone’s support!
I have tried uninstalling and re-installing, but that made no difference.
[reply=“beed cons;10256”] Please open a case and send logs to the support team.