Direct connection coming soon!

MSP360 Managed Products Connect (Managed)
1

For quite some time we’ve received reports like “Remote Assistant is all good, but slow” - well, that’s going to be fixed soon.
We are now running internal tests of direct connection (aka peer to peer connection). Hopefully it’s just a couple of weeks until we roll out an update that includes it.

Drop me an email to [email protected] if you want to check out the beta build

2

Hi

Cna you please tell me how the internet direct connection works? what if the PC is behind a NAT? does it need to have its own Public IP (i guess)

3

[reply=“yodavader;2125”], nope. Remote Assistant will attempt to traverse the NAT - and if it succeeds, the connection will do through Direct Internet. If it fails, the connection will go over our server

4

[reply=“Gleb;2127”]

Thanks.. but do i still have to use the RA Compute rID & not IP address right. I was just wondering how RA decides if the RS Remote client is in the Internal network, NAT traversed etc