Error on Create Destination Path

MSP360 Backup Linux Backup
1

Hello,
I am using the trial version to backup my files to an external drive. The file system on the drive is EXT4 and the permissions on the drive are set to allow create access to all users.
I am still getting an error on creating the destination file. It looks like Cloudberry is appending a “$” character in the middle of the file path that does not exist in the source file. You can see it below. How can I fix this?

2020-02-08 19:22:08,378494 [ERROR]: [ CBC ] [ 7 ] Error on create destination path: destination: /media/mary/backup create path: /CBB_mythbox/media/mary/photos/photos$/20190117193946/
2020-02-08 19:22:08,379040 [WARN ]: [ CBC ] [ 7 ] Cloud operation error (Operation): Error on create destination path
2

[reply=“Mary Strimel;d1532”] Try using this command via Terminal:

sudo chown root:root /opt/local/Online\ Backup/OWNER-ID/plans

Owner ID should be visible once you get to that location.

3

hi,
I ran the command, but the result is still the same. None of the incremental files are backing up. Any other suggestions?

Backup plan name:	Photos to Rosewill drive
Account name:	Rosewill external drive
Started:	2/10/20 7:05 PM
Duration:	00:03:01
Files scanned:	6563
Data scanned:	14.31 GB (14319010513 bytes)
Files to backup:	3197
Data to backup:	8.88 GB (8888910458 bytes)
Files copied:	0
Data copied:	0 bytes
Files failed:	3197
Purged files:	0
Fatal Error Occured:	Error on process some files
4

[reply=“Mary Strimel;5493”] Looks unusual, so we would need you to create a ticket in our support system to troubleshoot that.

5

I found the problem. There were some permission issues buried in subfolders on the destination drive. Once I fixed those subfolders, it ran fine. Thank you!