Established, waiting for incoming data

MSP360 Managed Products Connect (Managed)
1

I loaded Remote Assistant several months ago and it worked fine for one day… then kept running into the message: ‘Established, waiting for incoming data’ and it just hangs. Several weeks later I uninstalled then reinstalled Remote Assistant and the same thing happened. It worked fine on Day 1 then I get the message which hangs. I’m using the latest Build: 2.2.0.51 ( and checked for updates).
No luck. I’m set up with Encryption: On; Unattended Access: On
I will be glad to stick with Remote Assistant if there is an easy quick solution.
Any help would be appreciated.
Thanks

2

[reply=“Todd;d1381”] Hello Todd,

It really looks like something is interfering into the connection process, I would suggest that the software is whitelisted in the security software and there are no specific network settings that also might block the connection.