Feature requests

MSP360 Managed Products Connect (Managed)
1

Just thought i’d jot down some feature requests as they come to mind.

  1. It would be cool if when you reboot a remote computer, there would be an option to have a notification of when it comes back up and is available.

  2. The ability to disable the remote mouse and keyboard would be nice too so that you’re not “fighting” with a remote user who feels the need to keep their hand on the mouse and move it occasionally.

  3. It would also be cool to have the option to lock the remote computer if the session is dropped for whatever reason or even if the session is closed normally.

  4. Most of the other remote access apps i’ve used have the ability to send a ctrl-alt-del to the remote computer. Usually you can get around the need for this by right clicking on the taskbar to open the task manager since that’s the usual reason that i’d need a ctrl-alt-del but it still be handy to have.

Thanks!

Mark

2

[reply=“Mark;d293”], thanks a lot for your suggestions! Let me answer in the same order.

  1. We’ll definitely put this feature request and consider it for the future releases

  2. This one seems to be more tricky because it can potentially let you abuse the full control

  3. We lock the sessions in case you joined when it was locked and leave them open if they were open before us. This behavior seems legit for us but we might be missing something and will appreciate your feedback.

  4. We have this button, but only display it when connecting via the Unattended Access due to some technical difficulties. We are working on them and hope to introduce it in all the modes soon.

Looking forward to your feedback!

3

Thanks for all that Harry.

With 2. How about just disabling the mouse and if they hit any key on the keyboard they get it back? I’ve not yet had a problem with the user being on the keyboard, it’s just the mouse. I think they treat it like a TV remote control and just can’t give it up sometimes, haha.

With number 3. That might work for me, I didn’t realize that was the functionality. I’ll have to check that out. Worst case scenario, I can lock the system myself before getting out of it.

I’ve been using the Unattended Access functionality and didn’t notice the botton. I did notice I was asked if I wanted to forward certain keystrokes (like windows key and E) but it didn’t forward the ctrl-alt-del.

Thanks again,

Mark

4

[reply=“Mark;929”] Yeah, it doesn’t forward it, but there’s a button under the menu button of the top toolbar.

5

[reply=“HarryB;934”],

I still don’t see that option in the menu (see screenshot). And I double checked that Unattended Access is checked on the remote system. Using version 1.6.2.38 on both remote and local systems.

Thanks,

Mark

6

[reply=“Mark;936”] Could you check what is set here on the destination machine?

7

[reply=“HarryB;938”],

It’s Not Defined.

Thanks,

Mark

8

[reply=“Mark;939”] We’ll need to reproduce the issue, I’ll get back to you soon.

9

Is there a public list of Feature Requests?

It may stop some of us that are just starting to read about Remote Access from putting in the same request.

AND… It will allow us to see those request we also think are very important and add our vote so you guys also realize the users feel they’re important. A public list would also allow you to expand upon one persons request to make it even an even more powerful feature.

10

[reply=“PeteMc;1173”] Thanks for your suggestion, we’ll definitely consider this.

At the moment it works so, that we’re reading all of your requests (that’s me usually) and counting them in our bugtracker, that’s how we prioritize them and understant that they are “important”.

We’ll take your suggestion into account and discuss internally, thanks for your initiative.

BTW, the biggest upcoming features are listed on the product page

11

Thanks. I’ll keep an eye on that page.

12

Connection Lost = Lock Desktop NOT Sign Out

It was nice to see you guys considered the security issues of a lost connection when the network/Internet connection is lost, but I don’t think I’d go with Signing Out… I’ve got a couple of machines that need the user to stay logged in for programs to run. So we always lock the desktop.

I’ like to see three User options any one can be set as the default while the others are always available in the hamburger menu…

  1. Lock Desktop [installation default]
  2. Sign Out
  3. Leave Unlocked (not recommended and probably used the least, but I don’t know what other people need and always prefer to give them options)

And I’ve read how you want to integrate RA into your other products. Will all your programs continue to run if they are initiated by someone logging in with RA and then that User signs out in the middle of the process?

13

Please implement multiple monitors in both directions. I am used to working with 4 monitors and today because remote desktop was not available I had to work with one small display. Just because the host computer only has one why can’t I move things around my different desktops. It works with remote desktop. It was very hard to find things hidden and way to one edge on the accessed computer. I couldn’t figure out how to drag the scaled display any bigger either, it seems the same scaled or not and the connection bar at top and bottom was also hard to work around. I hide the top but couldn’t figure out what to do with the bottom one. I like a big desktop and multiple even better, pretty please

14

Hi [reply=“KimofAZ;1419”], filed your request, thanks.

15

there are a couple of things i think might be useful

  1. Minimize to tray on clicking the “X” or close button
  2. Remote Update - update remote client version if its older
  3. add a library of remote clients under a common user - there by if i log in with that account i can see all my remote clients
  4. Clipboard history
  5. Direct LAN - LAN connections with IP address
16

Further:
6. When i use the PIN to login, it asks for the Windows Login. can this not be integrated?

17

Hi [reply=“yodavader;1446”], nice nickname!
Please specify what you mean by “Clipboard history”.

Also, PIN. If you mean the RA own “PIN” - it can only be used when connecting to a live Windows user session, therefore there is no need for Windows Login. Perhaps I misunderstand you?

18

another really handy useful feature would be “Switch sides with partner” I remote into mom to help her with her computer , then i want to show her how i have something set up on computer so i want her to see my desktop, switch sides with partner and now she can see and control my computer until I decide to kick her off LOL

19

[reply=“KimofAZ;1454”] got it, thanks! Will put on the list

20

[reply=“Gleb;1453”]

What i meant was when i Use the PIN mode, why cant it automatically log me into the windows session? i use the pin to gain access & i had to enter the windows user password again to work on the remote computer

clipboard history - you can ignore it..