Impossible to activate Cost Estimates

MSP360 Backup Backup Windows
1

Hi

I can’t activate the cost estimates feature for my storage Backblaze B2.

When I go to the account properties, I can enable the cost estimates (I tick the checkbox and set a price of $0.005/GB), then I click “Ok”. But when I go back to the properties (under the “cost estimates” tab), the feature is always disabled.

I use CloudBerry Backup Desktop Edition 6.2.1.34

Could this be a bug ?

Best regards.
Gilles

2

[reply=“Gilles;d1390”] We’ve encountered similar issues before among a couple of other clients. Please do the following:
Go to Tools > Options > Logging and set High level of logging.
After that please reproduce the issue and send us the logs(tools > diagnostic). We’ll escalate that ticket to R&D, once we receive that info.

Note that High logging level significantly slows down the software so please make sure you set back Low level after reproducing the problem.

3

Done !
I hope this would help you.

Best regards.
Gilles

4

[reply=“Gilles;4977”] There is actually a workaround for that:
First, please stop the backup service by right-clicking on its icon in the lower-left corner of GUI and selecting "stop service’. Close the software now.

  1. Navigate to your settings folder(C:\ProgramData\CloudBerryLab\CloudBerry Backup\ by default)
  2. Find Enginesettings.list file
  3. Open it with Notepad and find the following parameter:
    0.03
    You can change it to your liking.
  4. After changing this string save the changes, re-launch the software and restart the backup service.
5

[reply=“Matt;4978”] Thanks Matt,
I had to change two settings to enable and configure the feature :
true
0.005