install issues Windows Vista

MSP360 Managed Products Connect (Managed)
1

Double clicking on setup exe (run as administrator) nothing happens. Is there a minimum spec o/s? please

2

[reply=“Joe;d307”] Can you try running the executable from cmd? We’ve seen this happening on varius older OS like WIn2003 and other.

3

[reply=“Joe;d307”] Currently supported OS:
Windows Server 2003/2008/2012/2016
Windows Server 2008/2012 R2
Windows 7/8/10

System requirements
Microsoft .NET Framework 4.5.1,
1.4 GHz 64-bit processor,
512 MB RAM, 100 MB minimum disk space,
Gigabit (10/100/1000baseT) Ethernet adapter

We are going to update the product page with this information.

4

cmd prompt did the trick - I got a screen saying UAC stops some progs from statrting but [Continue] then started the install (asking me to install .net) > …

5

ok - installed now but when I try to run I get an error message " The application has failed to start because its side by side configeration is incorrect. see application log… :frowning:

6

event log..
Activation context generation failed for “C:\Program Files\CloudBerryLab\CloudBerry Remote Assistant\CloudBerry Remote Assistant.exe”. The setting http://schemas.microsoft.com/SMI/2005/WindowsSettings^autoElevate is not registered.

7

maybe it just wont work on windows vista - which is a shame :frowning:

8

Hey [reply=“Joe;987”],

The issue should be about the .NET incompatibility, we require .NET 4.5.1, please check that you got it installed or reinstall it (https://www.microsoft.com/en-us/download/details.aspx?id=40779)

Please let me know if it doesn’t help

9

Hi,
Had a similar problem with Windows Server 2008 Standard. Had all the right C++ and NET software installed. Still broken. I added autoElevate string with the value xsd:string to the Registry and it worked!

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SMI\WinSxS Settings\x86_microsoft-windows-settings_31bf3856ad364e35_none_025c648fcaefab55\6.0.6001.18000\Settings]
“autoElevate”=“xsd:string”

10

[reply=“Bruce Lacey;3858”] Hello Bruce,

Thank you very much for your investigation and solution. We will try to replicate in our test lab. Cheers!