Mouse out of alignment when remoting to Suface Pro

MSP360 Managed Products Connect (Managed)
1

I’m finding remoting into a 1080p monitor is fine (from a 1440p monitor) but when I try to access a Surface Pro machine, (2736x1824), performance is really slow. Any ways to mitigate that?

The biggest problem though is the mouse alignment. I’ve only really experimented with it in scaled mode but I’m clicking on one part of the screen and the click registers somewhere else. One other potential contributing factor is that the person I’m connecting to is registered blind so has the UI pumped up to 250%.

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[reply=“Dale Walker;d959”] Hello Dale,

Thank you for this interesting case, in fact we have tested it on UHD and QHD displays and everything was performing normally. May i ask you to do the following:

  1. Navigate to Main Menu - Diagnostic
  2. Fill in the contact info and mention this post in the description
  3. Press Send

This will generate some Diagnostic Info for our R&D to take a look, and will definitely help us in investigating this issue. Thank you and will be waiting for the data requested.