MSP360 Explorer for MacOS. Connection Failed. Check your credentials.

Dennis_de_Jesus · January 13, 2020, 7:46pm

Hi,

I am trying to test MSP360 Explorer for MacOS and I can’t seem to connect with the Access Key and Secret Key. The keys work with the Windows OS version of the software but not the Mac version. What am I missing?

David_Gugick · January 13, 2020, 8:02pm

[reply=“Dennis de Jesus;d1494”] Have you verified your access and secret key in the AWS Web Console?

Dennis_de_Jesus · January 13, 2020, 8:04pm

[reply=“David Gugick;5366”] Yes

Dennis_de_Jesus · January 13, 2020, 8:45pm

[reply=“David Gugick;5366”] One thing I have noticed is that the access key and secret key work with the windows version of the software. The only difference seems to be that after I add the access key and secret key I have to press the Add External Bucket and put the path for the bucket to appear.

David_Gugick · January 13, 2020, 10:03pm

[reply=“Dennis de Jesus;5368”] What’s the message you’re getting back from Explorer?

Dennis_de_Jesus · January 14, 2020, 2:32am

I get a box that pops up and says “Connection Failed. Check your credentials.” There is a button that says details and when I press it, another small box shows an access denied message. I can send a screenshot tomorrow if you want to see what it looks like.

David_Gugick · January 14, 2020, 2:42am

[reply=“Dennis de Jesus;5371”] Do you select a bucket? If so is the bucket all lower case? Just grabbing at straws. If that doesn’t help, I’ll ask a solution architect to jump on the thread.

Dennis_de_Jesus · January 14, 2020, 2:48am

As far as I can tell in the Mac version of the software; the only option is to add the access key and secret key. Unless Im missing something.

Matthew_Holding · August 26, 2020, 5:42pm

Hi there, did this get resolved? I’m having the same problem, my access key works on PC but not on my Mac. Are there steps to take to get the Mac version working? Thanks.