MSP360 Ultimate Backup does not launch

MSP360 Backup
1

I am running MSP360 on Windows Server 2019 in an Azure VM and the application does not start.
I have seen this article but this is not working:
https://forum.msp360.com/discussion/9217/page/p1

This is my event viewer logs

Faulting application name: CloudBerry Backup.exe, version: 7.8.7.59, time stamp: 0x647dc87c
Faulting module name: clr.dll, version: 4.7.4051.0, time stamp: 0x648f6ff0
Exception code: 0xc00000fd
Fault offset: 0x00000000000de627
Faulting process id: 0x1748
Faulting application start time: 0x01d9bb043befb543
Faulting application path: C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: d26b082d-0ca6-458a-9ab7-7ad34aa93ff4
Faulting package full name:
Faulting package-relative application ID:

This will occur every time I try to start the application.

Please could someone assist otherwise I will need to find a different application to resolve this problem.

2

[reply=“Etienne;d9381”]
Can you please check C:\ProgramData\Microsoft\Windows\WER\ReportArchive\ for any dumps of our application and share them with me?

If there’re no dumps, do the following:

  1. Run Regedit and open the following key
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
  2. Set the value ‘ForceQueue’ to 1
  3. Run the failing application.
  4. In the folder
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue
    there will be a folder called ‘AppCrash_<Executable_name>_xxxx’ that contains the crash dump.
    (the exact path should be reflected in the corresponding event in the Windows Application Log).
  5. Zip the folder ‘AppCrash_<Executable_name>_xxxx’ and share it with me
  6. Run regedit again and reset the ForceQueue flag back