Problem trying to configure backup for g suite

MSP360 Managed Products Managed Backup - General
21

thanks for the info David! Now I’m getting a “You have already sent request. Your request is being processed
If you want to contact the provider again press the button below”
Not sure what to do about that? We don’t actually use the gmail part of G-Suite – mainly just Drive now for data, which is what needs to be backed up.

22

[reply=“Scott D;6419”] This is what I received from Support.

[quote]1) Customer may not be accessing the portal under global admin for their domain (it’s necessary for setup)
2) Customer may not have added the domain properly in Managed Backup[/quote]

So make sure you’re using your global admin account. If you are, Support asked you open a support case and provide a screenshot of how the domain has been added in the Managed Backup console - and send them your email address you’re using to log in.

23

[reply=“David Gugick;6413”] Hello David, I am having same issue. Could you please send me instructions about how to solve it?

24

[reply=“David Gugick;5918”] Could you send me instructions as well? Seems not to be working - Google temporarily disabled for this app This app has not been verified yet by Google in order to use Google Sign…

25

[reply=“David Gugick;6413”] I’d appreciate any information you could share as well.

Strangely, we have 3 folks in the company that authenticate just fine, and another 2 that get the “app not verified” message.

26

[reply=“David Gugick;6413”] I would also appreciate any information you have available on this error.

27

[reply=“Fiona Farrington;6751”] Sent as a direct message on forum.

28

David - We are trying to test the Google App Backup but are getting the same error message. Temproarily disabled. Sent in a ticket, but so dfar no response. Can you send instructions?
Steve P.

29

[reply=“David Gugick;6180”] Hi David,

Can you send me the instructions as well?

Best Regards,

Barry

30

Same problem for me. The Office 365 one worked perfectly. The Google one gave me the same error as above: This app has not been verified yet by Google…

31

[reply=“Justin C;7185”] Sent you a DM with instructions.

32

Thanks for the assist David. Appreciate the quickness of the help. #WhatAGuy

33

[reply=“David Gugick;6413”] Hi David, i am also having a problem with gmail saying that app is blocked , can you share with me what i need to do please

34

Hi
When I try to configure Gmail backup I get this error:

This app is blocked
This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.

Can you advise please?

35

I’m having this issue as well, seems like a lot of hassle could be saved by adding these instructions to the KB or setup steps or else maybe just post the solution here so we can access it without waiting for a DM. But if you insist on a DM, send away.

36

In case anyone else runs into this issue, this should have been put into the documentation but since it isn’t here is the fix I received from support, a quick google search shows these IDs are not unique so they should work for anyone else having this problem:

  1. Sign in to https://admin.google.com/ with your super administrator.

  2. Click Main Menu (the Hamburger Button on the left side) > Security > API Controls > Manage Third-Party App Access > Configure an OAuth app > OAuth App Name or Client ID

  3. Add two web applications with the following OAuth Client IDs:
    101545705208641292657
    76254656058-ue8d5fkuicrfjjhd8c1qngd2goaq3ngs.apps.googleusercontent.com

  4. App access. The following access type will be applied to a client ID:
    Select: Trusted: Can access all Google services