I get this message in history with some files in Cloudberry backup Server Edition: “Object reference not set to an instance of an object”.
How can i resolve it?
[reply=“Hector Restrepo;d1253”] Error messages like that are handled by support team and R&D. First of all, update the software to the latest version.
If that doesn’t help we’d need diagnostic logs from the machine. Please add a link to this thread in the issue description.
[reply=“Matt;4435”] Thank you Matt, i generated in the idagnostic log.
[reply=“Hector Restrepo;4436”] I’ve not been informed of any logs from you by our support team, so if you didn’t receive any notification regarding that please contact our support department first and create a ticket.
[reply=“Matt;4464”] Our customer generated the ticket. Thank you
[reply=“Hector Restrepo;4468”] Sorry, still don’t see anything on my end. Make sure this forum thread is referenced in the support ticket so I can find it.