remote assistant trouble

im having trouble logging onto a mates comp in canada from australia ,it goes to loging page and no further ,he doesnt have a pasword set to logon his comp. i can log my other comps at home and goes to logon page but still logs on with no paswords set ??

[reply=“burt;d1755”] Hello,

I understand the scenario correctly, your friend doesn’t have any password setup on the Windows logon ?

[reply=“Sergey N;6307”] no he doesnt

any news yet ? its still getting stuck on welcome page…