Remote Deploy: configuration not applied when changing user

MSP360 Managed Products Managed Backup - General
1

I was just testing remote deployment of configurations and rules, and I stumbled onto a bug, I think.

I have a new configuration, and a new rule that applied to a single company. In the client on my test desktop, I had already logged in as another user in another company. I switched users in the client, but the rule was never triggered (I’ve waited a whole day to make sure).

I know that a user changing company is a rare occurence, but I think this should work nonetheless.

2

[reply=“JoeyDumont;d599”] We’ll look into this and report back here. Thanks.

3

Sorry, that’s on me.

I created a new configuration, but for Windows instead of MacOS/Linux. When I changed it to MacOS/Linux and opened the client again, the new configuration was pushed.

The old backup plan was still present and active. It’s probably a good idea to keep it there, but something to keep in mind when managing the service.

4

[reply=“JoeyDumont;2084”] Thanks for the update. I was just testing this myself.