Today and monday remote assistant is very slow. Have you a line server saturation?
Last week we work very well…
thanks
I suspect coronavirus. Many in home office.
I wonder how I could force direct connection, avoiding Cloudberry server.
[reply=“keke;5707”] I believe the software will defaults to a Direct Connection if possible and only uses our servers as a fallback if a direct connection is not possible. https://help.msp360.com/cloudberry-remote-assistant/advanced/direct-connection
But I’ll ask the team more about what can be done to facilitate a direct connection if the software is unable to connect in that manner.