SQL query 'UPDATE cloud_files SET date_deleted_utc = ? WHERE parent_id = ? AND date_deleted_utc

MSP360 Managed Products Managed Backup - General
1

Around 4-6 weeks ago the filesystem backup on our primary file server stopped completing nightly backups and started filling the logs with lines like the following:

SQL query ‘UPDATE cloud_files SET date_deleted_utc = ? WHERE parent_id = ? AND date_deleted_utc = ‘99999999999999’’. Parameters: ‘20190403224649, 162767’ takes in total: 00:00:05
There are thousands of these lines and the backup job doesn’t fail, but runs indefinitely.

I opened a case and was told it’s a known issue and development is working on it, but we’ve been waiting a long time. Has anyone else seen this behavior and found a work around?

Thanks…

2

[reply=“Chad Worthman;d861”] That’s a known issue. Will be fixed in version 6.0.2 which is scheduled for release next week(this can change) for managed backup customers.

3

Thanks. I’m willing to beta test if that’s an option. Getting nervous about missed backups.

4

[reply=“Chad Worthman;2994”] That purely depends on our QA and we’re currently preparing the build for release, so additional testing is still required.

5

[reply=“Chad Worthman;2994”] Please drop me a line to [email protected] and I’ll try my best to help you out. Thanks

6

Done thanks.