It appears that the remote assistant logs out of the machine when the session ends. How can I keep that from happening? I don’t see any settings to control that.
Hi [reply=“ieg;d304”],
At the moment we close the session in case it was not active before our connection and leave it open in case it was. We will consider making this optional for future releases, but the current one seems to be the most secure and reasonable, that’s why we designed it this way. Could you share your use case, please?
I am working on programs running and then need to disconnect from the remote machine. I can’t have the programs closed after I disconnect. I need to leave the machine the same way it was when I disconnected. This causes all kinds of issues.
Please add the option to leave the profile logged on, or at the very least, only lock the remote computer instead of completely logging off! great software just need a little tweaking!
I agree with what ieg said. This would be an extremely usable option. It would be great to be able to start a function or program and leave it running even after disconnecting. Appreciate your work on this software!
[reply=“Jeremy;1327”] [reply=“Mark Peterson;1326”]
I’ve got good news for you, gentlemen: it’ll soon be implemented in version 1.7.2(as of now, at least).
Here’s a sneak peek
that sounds great Matt, how often are the updates? monthly?
thanks for the update
[reply=“Mark Peterson;1339”] There’s no particular release date yet, but it’ll be rolled out pretty soon.
any way we could try out the beta build?
This is fantastic news!
[reply=“Mark Peterson;1342”] Currently this version is undergoing QA testing, so the build will only be made public when they allow that, sorry.
[reply=“Mark Peterson;1342”] Quick update: you should expect beta build from one of our guys soon.
thats awesome, apprciate the assistance!
Hey, havent received anything as of yet, do you need my email or anything?
[reply=“Mark Peterson;1365”] No, we already see your address, you’ll be sent a message via email regarding that.
Hello Matt, As of this morning i have not received anything about the beta
[reply=“Mark Peterson;1385”] Hi Mark, I’ve sent the required beta to you on August 10th. I apologize for the inconvenience. I’ll resend it again now. Please confirm you receive it.
not a problem, i got it this time, our company firewall may have blocked the first one!
Hello
this is a feature which blocks our migration from TeamViewer. It was big surprise when I started remote connection to user’s computer before this user came to work, I finished remote assistance and disconnected and the user called me immediately that his session was logged off and he lost some unsaved data.
If you need another beta tester to speed up the official release I am raising my hand as an another volunteer.
Hello [reply=“Radek;1421”], funny you should say that - here’s what it looks like in the latest version that we released yesterday, it’s on disconnecting from the remote machine for the first time (if Unattended Access is used, of course) - see the attached screenshot. Does this suffice?
