The app update broke everything.

MSP360 Managed Products Connect (Managed)
1

Hi! With the new update I am not able to access the remote computer anymore. I get this message: "Waiting for “Remote instance of Remote Assistant start”, even though the Remote Assistant app is running. I can successfully enter the password. But after that message another one comes up: “Assistant start failed on remote computer, force quitting running application instances has failed”.

I use encryption and password with full access to the remote computer, but now this is not working. Is there a fix for this, or how do I revert back to the old version. This “upgrade” is a downgrade really.

2

[reply=“Oleg Romanenko;d1171”] Hello Oleg,

Let’s try a different approach, I have requested logs from you in another thread. While we are doing this, could you please do the following:

  1. Uninstall the CBRA on the remote machine and remove C:\ProgramData\Remote Assistant folder
  2. Install it again and set up the Unattended Access again
  3. Try connecting to it

Thank you and please update the post if you will have any results. Cheers!