The Remote Assistant is out of order after the entry

MSP360 Managed Products Connect (Managed)
1

Hello,

With a few days before, I installed the Remote Assistant program on my computer and on my friend’s computer.

The contact comes into existence between the two computers.

With my mouse, I can assign the icons on the table on my friend’s computer (a mouse click with the left side button).

The programs should start with two left-wing mouse clicks (from the icon, on the table).

But: The programs do not start.

What may be the problem?
What is the solution?

Thanks

2

[reply=“GabrielTT;d1438”] Hello Gabriel,

According to the situation you have described and keeping in mind that you can move the icons, I would suggest a simple workaround which is simply to reduce the click speed in the mouse settings and try again.

3

Hello Sergey,

Thanks for your answer.
This was not the solution.
I show the solution on a picture.