ive tryed changing encryption key ,no success,keep getting user credentials are invalid ,i can briefly conect if i use another user ,but that to disconnects,help plse…
win 7…
Hi [reply=“burt;2262”], have you tried connecting as and using the same user credentials? In this case it will either connect you into or show a more informative system error.
just says connection terminated by user.remote comp looks like it has a host but cant see it on controling comp
it logs on to remote comp on other user window ,as soon as i try log in with other user it disconnects/terminates session ?and yet host comp looks like it has a host…
[reply=“burt;2277”], we’ll need diagnostic info from the application, please use Menu > Diagnostic > Send to support, mention this thread in the description so it’s not lost. Thanks in advance
sent
[reply=“burt;2288”], thanks.
We’re investigating, but it seems you can make it work if you disable “Allow direct internet connections”.
have no idea where that setting is ,but it seems to have come good all by itself ,all working normaly for now . thxs anyway
[reply=“burt;2295”], nice to hear that!
Please reopen your support ticket #161012 if the issue occurs again.
ok thxs