"Unattended access request failed: unable to connect, user credentials are invalid."

MSP360 Managed Products Connect (Managed)
1

When trying to access one of my computers, I get this error whenever I connect (So long as the computer is not locked).
However, if I choose while logging in (Or if the computer is already locked); it will bring me to the login screen fine.

I’m sure I’m using the correct password for my system, since I use it to log in fine when I connect to the home screen.

Attempting to “Access Via Pin” will bring up another error “Registration failed: invalid server identifier
Check if the application on the remote computer is up to date.”; but both computers are running V. 1.7.0.138
Both computers are running Windows 7.

Thank you in advance for any help you can provide.

2

[reply=“Legs;d388”] I’d suggest to re-generate creds on the receiving end, copy them, click on the “…” button on the connecting end like on the screenshot and re-enter credentials

If that still doesn’t work we would need the diagnostic logs from both machines for investigation. You can send them via the diagnostic menu.