User Credentials Invalid / Session Evaluation has failed

Connect (Managed)
1

I’ve got Cloudberry setup on two devices currently. One of them works just fine. No problems at all.

On the other, which is set up identically, will fail passing user credentials with the first error. I can get around this by clicking the dropdown. The first time I did this, it sent me to the Windows login screen, and that was fine. I had a workaround, no problem.

Shortly after that, I am currently unable to connect due to the “session evaluation has failed” error. Connecting to it directly, I can see it running. The Cloudberry app is in the middle of the screen.

Am I missing something? I haven’t seen either of these issues come up in a discussion yet.

Thanks so much for the work on the app, it’s been great on the first device at least!

2

Hi [reply=“Jason;d302”],

Could you tell me, do you use local or Microsoft account to log in to this machine?

3

[reply=“HarryB;965”] Local accounts on both devices.

4

[reply=“Jason;967”] Could you send us the logs from both the machines (Menu–>Diagnostic) referencing this e-mail thread?

Thanks in advance.

5

[reply=“HarryB;969”] Done and done. I sent you diagnostic logs from each machine to compare working/not working.

6

[reply=“Jason;970”] Thanks, I got them, I’ll consult with the devs and get back to you shortly

7

Hi [reply=“Jason;970”],

It seems like the issue is caused by one of the latest Windows updates: https://lonelycoding.com/system-directoryservices-accountmanagement-principalcontext-broken-after-windows-10-update/

Could you please check that solution and let us know if it helps? Thanks in advance.

8

[quote=“HarryB;1020”][/quote]

Perfect!

Sure enough, entries were missing on one and not the other. Thanks for the help!

9

Thanks [reply=“Jason;1053”]! So the fix works for you?