When try to connect other computer, it show in progress

MSP360 Managed Products Connect (Managed)
1

Computer Specification:
Window 10 Home
net framework 4.5

When i try to connect other computer, it show in progress. but when other computer connect to it, it is work.

2

Hi [reply=“Michael;d640”], please do the following on BOTH machines in question:
Click Menu > Diagnostic, fill in the description (please specify something like “cannot connect TO this computer” in both times) and press Send to Support.
This automatically opens a support ticket.