• Backing up to external USB drive first.
    Repository sync is the important part here. The software uses repository to check what files are already there on the storage so same data won't be reuploaded. Once sync is over and you run backup full backup won't be performed - only modified files will be uploaded to local destination.
    So it's important to finish synchronization process even if it's taking a while. After it's done you can run the backup job.
  • Backing up to external USB drive first.

    The repository sync depends on number of files, bandwidth stability and harddrive state and load, so it's impossible to tell how much time it will take.

    In case machine is rebooted during sync, you will need to start synchronization process from the scratch since database is being cleared on start of the process.
  • Cannot change the Azure cache-control header

    The issue you are reporting was fixed in the latest version of Cloudberry Explorer
    Please install it and try the operation again, it should work properly.
  • Backup VM host machines.

    Yes, that is correct. Image Based functionality is included in VM edition so client will be able to do Image Based Backup of the host as well as VM backup of guest machines.
  • Backup VM host machines.

    Yes. Server Edition needs to be installed on VM host machine in order to create Image Based backup plan that will backup host.
  • Backup doesn't backup files with different character cases!!??

    Thank you for your post.
    I have reproduced this issue and it seems backup doesn't copy files only when files are chosen manually in backup plan.
    Here are two situations:
    1. Choosing two files directly information about second file is not saved in configuration file of backup plan thus only one file is being backed up. I have reported this problem to our R&D.
    2. Choosing whole bucket or only "Folder" will backup files with different letter cases properly.

    Regarding HTTP headers - this option is not supported indeed. I have created feature request on your behalf and forwarded it to our R&D team.

    We have several different product except backup and in case you just need to copy contents of one bucket to another you might want to try our Cloudberry Explorer tool for Amazon S3 - it works with Wasabi storage as well.

    It will copy all the files saving their HTTP-headers as well.
  • Will Server version of Cloudberry Backup run on windows 10 Home or Windows Pro 10

    Free version doesn't support Image Based backup, you would need to use Desktop Pro (my colleague already provided the link).

    Also please check our help portal regarding Image Based Backup creation:

    You can choose only system required partitions or backup all the drives - it depends only on your needs.
  • How to buy "CloudBerry Backup Desktop Edition NR"?
    Hi José,

    Legacy "CloudBerry Backup Desktop Edition NR" license is no longer available for purchase, we have replaced it with "Backup Desktop Edition BM".
    New license includes Image Based Backup functionality that previously was only available in licenses starting from Server Edition.
  • Files to be removed from a backup
    Thank you for your post.

    You can check the list of the files in the software. Go to Backup Plans tab, and expand backup plan in question.
    There you will be able to see Warning message about files that are about to be deleted.
    If you are not able to see this warning please edit backup plan and on step "Retention Policy" please make sure that option "Do not show warning for files to be deleted" is unchecked.

    Please let me know if you have additional questions.

    Thank you!
  • Bitlocker, VSS + Secondary Drive


    Thank you for sharing your experience. Regarding backups of Veracrypt encrypted drives the situations described in blog post David sent were tested by our QA but in any case we advise to test those setups before putting them in the production.

    Speaking about bitlocker encrypted volumes let me provide you examples on how our software works with such volumes.

    For file backup when you need to back up a BitLocker-encrypted disk volume, you first need to unlock a BitLocker-encrypted drive to be able to back it up. BitLocker encryption is not preserved when backing up individual files and folders.

    For Image Based Backup, the Backup Wizard provides the "Keep BitLocker" option:

    - When this option is enabled, the drive is backed up as is, with BitLocker encryption preserved. As a result, you will not be able to restore individual files from an encrypted volume afterwards. BitLocker encryption will be preserved for a disk image restored from such a backup.

    - When this option is disabled, the backup service will decrypt the volume contents during the backup processing. A disk volume copy restored from this backup will not be encrypted as a result. This enables you to restore individual files from an unencrypted image-based backup.

    If you have any further or additional questions please let us know.

    Thank you!
  • Restore from B2 snapshot copied to local drive
    Hello Jon,
    Glad to hear it works for you!

    In the future we are planning to implement some improvements on this matter, there will be single delimiter type for both local and cloud backup.
    But meanwhile in case of disaster that powershell script should save the day.

    Best Regards,

  • Restore from B2 snapshot copied to local drive
    Hello Jon,

    The folder structure is slightly different when backing up to local destination and to cloud we use different delimiters. For cloud storages it's : (colon). For example

    \CBB-prefix\H:\Server Folders\Playlists\Jazz.m3u:\20170203171341\Jazz.m3u

    However in case of local destination we use $ sign since colon isn't supported in Windows in names of files and folders:
    \CBB-prefix\H$\Server Folders\Playlists\Jazz.m3u$\20170203171341\Jazz.m3u

    In order to restore your data you would need to rename all those symbols to $ signs. While disk names you can rename manually, renaming folder for every file is very time consuming.
    However you can rename all your folders using the following powershell script:

    Get-ChildItem -Recurse | Rename-Item -NewName {$_.Name -Replace "_$",'$'}
    Get-ChildItem -Recurse | Rename-Item -NewName {$_.Name -Replace "_acl",'$acl'}

    Create txt file and paste two lines above. Save it and change extension to .ps1

    You will need to place this file to CBB_prefix folder (where prefix is the name of your machine) and then launch it. It will rename all folders inside and you will be able to restore files properly.

    Please try to test it on small backup and check if that works for you.