Hello,

This is an interesting question indeed, officially it is not supported, but i think there is a chance for it to work properly. I will need some time to reproduce the scenario i have in mind. Will get back to you shortly when i have the results of my reproduce. Thank you.

Hello Rachel,

This is an interesting question indeed, as far as i know there is no way yet to use IAM Role assumption without External ID at the moment. However we will definitely consider such functionality in our future versions. Thank you.

Hello Michael,

1) In this case we use standard AWS S3 API which handles those attributes on it's own side, we just use set of commands, so answering your question everything should be usable after the deletion. Could you please confirm that the files are deleted normally in AWS console ?

2) Nothing like this i have heard of, if the files are deleted they are deleted and shouldn't pop-up in the listings. Also is there a possibility that there is some kind of versioning enabled on the bucket ?

Thank you and will be waiting for your reply.

Hello, thank you for the info provided, but i would strongly suggest that you also follow the instruction that i have provided in my previous reply to get the data required. I have edited your post and removed the files you have provided to avoid public access to them, they might contain your personal data such as files and folder names. However if you will send it to us using the ticketing system it will be private. I also investigated the files provided and i will definitely need a bit more Diagnostic Info. Thank you and will be waiting for your reply.

Hello HaWi,

This is interesting indeed, in case it was a mass bug we would definitely knew about it, seems a bit local to me, so may i ask you to send us the Diagnostic Info by going to Tools - Diagnostic and mentioning this post in the description. t will get straight to me and we will continue the investigation in the ticket. Thank you and will be waiting for your reply.

Hello Burt,

Could you please do the same and send us the Diagnostic Info as we asked from Neil ? You can mention this forum post in the description

Hello Jeff,

A bit of clarification, those files that you have uploaded have complex older structure or for example it is simply one folder with files ? CloudBerry Backup is using a specific folder structure on the cloud storage, so for the software to see it you will need either re-create this structure on the storage or re-upload the files if you want to use advanced backup features. If you do no want to use them, you can simply use Custom Mode backup and point it to those files, sync the repository afterwards and continue the upload.

Hello Donny,

If i understood your use case correctly, than you can try disabling the cache in Drive by following the instruction below:

- Click Drive tray icon and choose Options
- Select a mapped drive and press Edit > Edit advanced options
- Uncheck "Use file cache" option
- Find the cache directory in Options > Advanced
- Navigate to that directory with Windows Explorer and delete all its contents

After that just create a simple scheduled batch file or Power Shell script that will create a 0 sized file on the Drive mounted to force it update the listing of the directory. There is no such feature yet available yet, however we may consider adding it in the future. Hope it helps and surely let me know if you require further assistance.

We are currently trying to reproduce the issue, unfortuantely Glacier restore times are a bit lengthy. Could you please describe your case, what are your actions before getting the error usually ?

Hello,

In this case we would definitely need to see the logs from the Drive, please send us one by right-clicking the Drive icon and choosing Diagnostic you can mention this forum post in the description and we will take a look. Thank you.

Hello Ross,

If i understood your question correctly you are referring to AWS Cross-Account Bucket Access, this is in fact a quite interesting question which we need to see from the software's side, so if you don't mind just send us the logs by navigating to Tools - Diagnostic, this will create a support ticket and generate all the info we need to check it from our side. Please reference this forum post in the description or mention Sergey N. Thank you.

Hello Doug,

You can do it really easy, when you mount the drive in the software, just tick the corresponding option as i pointed on this screenshot:



This way you will mount the Drive already mounted as a share on the machine, with the ability for other users to access it. Hope it helps.

Hello, this is definitely something strange happening. I would suggest sending us the logs to investigate why it might be happening. Just right-click the Drive tray icon and choose Diagnostic, please mention for Sergey N. in the description so i can identify it. Thank you

also glad to see you, cheers from weekdays chat partner :) voted also