The update with a fix might be released really soon, I would say this week.

You can also try "I don't have a code" button in the application, which allows you to activate the software after entering an email.

Custom PIN number is not implemented, you can try Custom Password or Encryption Key authorization. PIN is a dynamic value, which is constantly changing and only used in Attended Access.

Hmmmmmm....now this is some interesting addition, perhaps LogMeIn might interfere into the process.

Hello Jeroen,

Thank you for the info provided. I have already passed it to our R&D team and we will fix this incorrect behaviour.

Hello Craig,

Thank you for your feedback, that is correct the Address Book is limited by 5 records, this is a quantity perfectly adapted to help your friends and relatives. We are not changing the basic principle that the Remote Assistant will always stay free. Meanwhile, we have launched a new product Managed Remote assistant which is currently in the free BETA test phase and perhaps you might want to try it. To do so, simply register here:

https://connect.mspbackups.com

Thank you.

Hello Raitis,

Not at the moment, this is a security feature after we enabled after recent remote software attacks and vulnerabilities detected. However, we are currently considering implementing it as an option. We will definitely announce it when it is ready.

A small addition to my colleague, you can use Silent Installer and CLI for the deployment of Remote Assistant, also you can try Managed Remote Assistant BETA which is currently free during the testing phase. Start by simply registering here:

https://connect.mspbackups.com

A bit of clarification is it happening in Managed Remote Assistant or usual one?

Hello Hans,

Quick Support doesn't utilize the encryption, I would suggest using it only in critical cases and not for work rather more for demonstration in other cases I suggest using the full version of the software. In fact to avoid installing it manually every time you can create .bat file which will silently install it on the remote machine. Or you can try Managed version which is currently in free BETA test by registered here:

https://connect.mspbackups.com

It has much more convenient deployment methods.

Hello Radek,

It is on our site as Managed Remote Assistant, and you can register here:

https://connect.mspbackups.com

This is really strange, please contact our support with the Offline Activation code, they will generate the response for you.

Hello Bryan,

Performance on lower internet connections are still to be tackled, so far we implemented a lot of setting to play with regarding the picture quality, try accessing them via Main Menu - View Options and lower some of the parameters, it might help immensely.

As for UAC prompt's they are only accessible if you are an Administrator, so simply run the software as Administrator or the set the service to run from an Administrator account if you are using Unattended Access.

Not exactly Andrew, this is system limitation which we want you to enable consciously as it provides a far more deeper access level to your machine.

Hello Wade,

Ran some tests on different machines, tried catching this exception, unfortunately, nothing popped up. It seems that it is some kind of local issue, maybe a specific hardware combination that we don't have. Passed the info to the dev's if they will be able to trace it we will definitely fix it. Is it happening only on one machine?

Hello Julian,

This is a known issue and the fix is coming really soon.

Hello Yoshi,

This is an interesting issue indeed as we are using the native system key-presses on iOS. We are currently looking into the issue and will definitely fix it in one of the upcoming versions. Thank you for reporting it.

Yeap, coming really soon, already fixed in the new version testing at the moment.

Unfortunately the workaround proved to be ineffective due to the Address Book issue we found, we are currently working on it and will release a new version soon. As for the limitation of the contacts amount we prefer to limit the number of contacts you can save in the free version of the product, rather than limiting your connection time or anything else that might interfere in the working process.

In the first case I presume it might be related to incorrect unattended access configuration, please consult with https://help.msp360.com regarding its configuration. In the second case I would suggest checking the integrity or maybe reinstalling Net Framework.

Hello,

1 - Coming in the next major release of the software 2.4, however, there is no release defined yet.
2 - At first we will only support multiple windows for different connections, however, tabbed viewing is also a feature that we are considering currently.
3 - This only depends on your connection, we use Amazon AWS as a backbone for our product, or it automatically connects you directly to the remote peer.
4 - Already implemented.