From your site I downloaded the current version of the Remote desktop and the Quick support, but both are the different version. When I need to upload a file to the client, I am getting the message about different version of the client. But there is no newer Quick support version. What shall I do? — Daniel R

Yes and so far you can simply use the full version of the software.

Hello, we are aware of this issue and will release updated QuickSupport a bit later.

Hello, are you trying to move the files from cloud to cloud ?

Heya Jared, thank you for interesting suggestions, we will definitely discuss them on our Product Meeting, cheers !

Or maybe, provide a screenshot of the issue ?

Hello James,

Could you please describe in which case they do not appear?

No worries Ian, this is just a BETA release and you still can use the old format for years. You can find all the info about the new format here. In the future we are planning to move to the new format only as it is a natural step of evolution, however, we will always support the ability to restore from older formats and we are talking about few years at least so you will have plenty of time to prepare.

We have conducted a small investigation and it seems there were no problems on our servers, maybe there were relay providers issues but the servers are healthy and running normally.

Hello,

Nope, no issues. Just checked on my EU box and everything is working fine. We use Amazon AWS for our infrastructure so their availability and speed are definitely good. Please send me your email via private message so I can track which server you are being transferred through.

Just as a confirmation we are looking into the issue.

Hello, this is possible for some of the applications due to their UI implementation, which app exactly are you using in this case?

This is a really strange issue, is OSK available on the login screen?

Hello,

Unfortunately, you are seeing it all wrong. First of all, we are actively releasing new versions of the software and there is one upcoming really soon. Secondly, there are matters of priority so we have to weigh the importance of the features developed. Android version is due to come this year and in fact, it is currently being tested internally among the MSP360 staff. So answering your question - Yes the Remote Desktop is still in production.

Hello Graeme,

In this case, we will need to see the logs from the Host, I presume there is something happening with the service.

Not yet, still in the works, I presume it will be ready to try around the end of еру year.

Same here, tested with different builds and session stop variants, never triggered such cursor behavior.

Hello Marc,

The issue is fixed

Hello,

Could you please provide a bit more details? What options exactly are missing ?

Hello,

Please send the logs from Main Menu - Diagnostic from both of the machines to Support. Don't forget to mention this forum post in the description.

Hello,

May I ask you to provide a screenshot of the issue to understand the context better. Thank you.