We also have a CMD command that allows using it with the version from our main site, you can find it in the build download window, basically the main thing is the token you see in the name of the file. It contains all the info about your configuration. Glad it helped and hope you will like our newest product. Cheers!

In this case you simply need to pre-configure a build, so it's name should look like this:

RDSetup_t529b988e-af8c-4f64-aa50-d8673dd93a.exe

After that, you can deploy it on the machines you wish to manage from the portal.

You can find it in this section of the Help - https://connect.mspbackups.com/AP/Help/remote-desktop/install-remote-desktop

Hello Carlos,

The product is still free to use, you can find all the configuration guides by following this link:

https://connect.mspbackups.com/AP/Help/remote-desktop/managed-remote-desktop-portal

Hello,

Could you please provide a bit more details? As I understood you are working in Full-Screen mode and you want to switch to your "local" display by using a key press?

Hello David,

Those are not our software limitations, more of a system one.

Hello Alexander,

Thank you for suggesting such a feature, we have something similar on our roadmap and currently designing it and thinking about the ways to implement it correctly. Also thank you very much for your kind feedback, keep an eye on the next version it will have even more awesome features.

I would suggest trying Unattended Access instead of QuickSupport, or at least executing QS from a properly elevated account.

Not exactly, the product is still really young and we are growing the feature-set with each release, the feature you mentioned is coming a bit later in one of the upcoming updates. Important note, there will be no paid version of MSP360 Explorer for macOS all the features are available for free, forever.

Hello,

As far as I know, there were no issues with our servers. Are you using Direct Connection or going through our servers ?

We have passed your request to our Sales Department, they have already contacted you. Thank you.

Hello,

This ability is coming in version 2.4, which is going to be released in week or so.

The version was released few weeks ago, feel free to check it out.

Hello John,

Nope, there were no connections. You see constant disconnects of the software from the endpoint server. Perhaps due to the connection drops.

Hello,

I understand the scenario correctly, your friend doesn't have any password setup on the Windows logon ?

Interesting, never encountered slow closure of the software before. In my test environment it drops off really fast without stalling.

I would suggest starting from investigating the Event Logs to seek for the reason of the crash. If the process is crashing or being closed forcibly it should reflect at least what happened.

Hello, we are currently looking into the implementation of this system and we have a similar feature-request assigned for the future versions of the software, we are planning on expanding the sound features in one of the next major releases. May I ask your use case, why do you need to hear the sound from the remote machine?

Hello Keith,

That is correct, we have to use this authentication method to increase the security of the solution. In case you want to join the session directly you need to use Attended Access and PIN authorization

The update with a fix might be released really soon, I would say this week.

You can also try "I don't have a code" button in the application, which allows you to activate the software after entering an email.