Hello David,

Thanks for responding. So, Administrators do not also have to be in the Users section? The account in question is in the Users section, but has a dark grey icon. The other Users (whom are also currently Administrators) are green in the User section. Since the other Users were able to also be Administrators, I wasn't sure why this particular account couldn't be also... This account can sign into the MSP website, but fails to sign in successfully on the Online Backup client when pre-testing to upload to the cloud for online backup. The current Admin accounts sign in successfully during the pre-test.