• MSP Add Administrator
    Hello David,

    Thanks for responding. So, Administrators do not also have to be in the Users section? The account in question is in the Users section, but has a dark grey icon. The other Users (whom are also currently Administrators) are green in the User section. Since the other Users were able to also be Administrators, I wasn't sure why this particular account couldn't be also... This account can sign into the MSP website, but fails to sign in successfully on the Online Backup client when pre-testing to upload to the cloud for online backup. The current Admin accounts sign in successfully during the pre-test.