Okay, thank you for your answer

we have one Windows server 2016 and the rest are Windows 10 desktop. I will send the the send logs to the support team. Thank you

Perfect, thank you so much for your assistance.

That helps. Also, are we able to push an imaged based restore to either hard-iron or Azure ?

I selected "files" under the restore section (I attached a screenshot). Is there a specific way to create a restore plan for an image backup for files?

Yes. I ran an image backup from server A to our cloud solution and now I am trying to create a restore plan. In the "restore plan" section, the menu gives me a few options. One of those options is "restore source." I selected my "cloud storage" plan from the drop down menu. I see the server A is listed but I do not get the options to select its drives. I attached two screenshots of two different clients. One has an option to select drives while the other does not. I was wondering why one client has that option and the other doesn't? Thank you in advance

I have attached another screenshot showing more options when expanding on another client. However, this does not work with the previous client I mentioned

The backup server data was sent to our cloud solution and we are looking to restore data of the server from the cloud

We are restoring from the cloud storage (wasabi). I am able to get folders on other accounts, except I cannot with this client as shown in the screenshot

We are doing an image based backup for selected partitions to wasabi. In the details of the system I received the message posted above and a result of failed. Hopes this helps