• Computer Post Support Restore
    Hello Steve,

    Thank you for the reply. Would you be able to expand upon that a bit? Are you saying you always have to have a license on the computer to do a restore of one of that computer's backup? What if the license has been removed, can you re-add it and then restore from a backup prior to the license being removed?

    Thank you.
  • New Web Portal UI
    Ok. Thank you for the answers.
  • New Web Portal UI
    Will the Legacy UI remain, or is it planned to be retired at some point?
  • New Web Portal UI
    Understood. Thank you.
  • New Web Portal UI
    Alexander Negrash

    Also, does the newer UI have the feature of a backup progress percentage, like the Legacy UI did? If not, is there an effective way of calculating the remaining runtime of a backup in progress?
  • New Web Portal UI
    Alexander Negrash

    Thank you for the good info.

    Will the Legacy UI remain, or is it planned to be retired at some point?
  • Backing up a VMware VM and restoring to Hyper-V
    If anyone has any experience with migrating a VM from VMware to Hyper-V using a restore from the image MSP360 backup of the VM, I too would be interested in that info.
  • How to Restore to Azure VM
    Steve, thanks again for the information. Those sounds like good options.
  • How to Restore to Azure VM
    I found the following video on how to restore a server to an Azure VM: https://www.youtube.com/watch?v=jqs_zbZ-dVk

    This video appears to be 6 years old, however. Is the information provided in the video still relevant, or is there a newer video on this subject that's more up-to-date.
  • How to Restore to Azure VM
    Steve, thanks so much for that information.

    What features of MSP360 do you use to allow you to keep the replica server bootable from a recent backup in a minimum amount of time?

    What are the advantages on Ramnode compared to Azure and AWS?

    In a disaster recovery via Ramnode, what step(s) takes up the majority of the 24 hour timeframe?

    Thanks again for your willingness to share.
  • How to Restore to Azure VM
    Thanks for the answers. I gather a restore to a VM in the cloud can potentially take a significant amount of time. If a case arises where there is a need to get a computer or server back up and running ASAP, are there other methods that would probably be quicker?
  • Microsoft OneDrive Data Restore
    Hello,

    Sorry for the late response. This customer is not using a perpetually licensed, standalone version of cloudberry backup, but is using Managed Backup Windows. And we were looking to do a file lever restore, as a test restore.

    I think you've answered our question on this. Thank you for your help.
  • Folder Date Change After Restore
    Hello,

    I think in the past I've been saying "Create Date", but I've meant to say "Modified Date". Sorry for the confusion, that was my mistake.

    Are you saying that the Modified Date should be retained for a file or folder, after a restore?

    In our experience with running a file restore from an image backup, this has not been the case. The Modified Date has changed to the restore date.
  • Folder Date Change After Restore
    Ok, thank you for the answer.

    For what it's worth, I did verify that not only the timestamps for folders but also the timestamps for files change when they are restored. We think having the option to retain the original timestamps on restored files and/or folders could be useful.

    To answer your question, we don't have any immediate need for this feature, but we could see a situation where a customer of ours would want to keep the original creation date of a folder or file, post restore (maybe to help them find certain folders or files by when they were created). It's my understanding that the data copy software Robocopy gives you the option to retain the original timestamp after copying, or to have it changed to the date of the copy. We think a feature similar to this could be useful in certain situations. The flexibility that Robocopy offers could be useful:

    /copy:<copyflags> Specifies which file properties to copy. The valid values for this option are:
    D - Data
    A - Attributes
    T - Time stamps
    S - NTFS access control list (ACL)
    O - Owner information
    U - Auditing information
    The default value for this option is DAT (data, attributes, and time stamps).

    /dcopy:<copyflags>
    Specifies what to copy in directories. The valid values for this option are:
    D - Data
    A - Attributes
    T - Time stamps
    The default value for this option is DA (data and attributes).



    Thank you again for answering our question.
  • Folder Date Change After Restore
    Sounds good, thank you.
  • Duration of Backups
    Great, thank you
  • Duration of Backups
    Hello.

    This error seems to be fixed now. Maybe this has been fixed for a while now but I just noticed it today. Thank you for the support with this.
  • Backup Error Message
    Ok, thanks. Will do.
  • Backup Error Message
    Hello,

    Ok, thank you for the input. At the moment, this error message actually seems to have gone away, and the backup seems to be running fine. Do you recommend we still open a support case, or are we fine to ignore this message unless it persists?