Comments

  • Microsoft OneDrive Data Restore
    Hello,

    Sorry for the late response. This customer is not using a perpetually licensed, standalone version of cloudberry backup, but is using Managed Backup Windows. And we were looking to do a file lever restore, as a test restore.

    I think you've answered our question on this. Thank you for your help.
  • Folder Date Change After Restore
    Hello,

    I think in the past I've been saying "Create Date", but I've meant to say "Modified Date". Sorry for the confusion, that was my mistake.

    Are you saying that the Modified Date should be retained for a file or folder, after a restore?

    In our experience with running a file restore from an image backup, this has not been the case. The Modified Date has changed to the restore date.
  • Folder Date Change After Restore
    Ok, thank you for the answer.

    For what it's worth, I did verify that not only the timestamps for folders but also the timestamps for files change when they are restored. We think having the option to retain the original timestamps on restored files and/or folders could be useful.

    To answer your question, we don't have any immediate need for this feature, but we could see a situation where a customer of ours would want to keep the original creation date of a folder or file, post restore (maybe to help them find certain folders or files by when they were created). It's my understanding that the data copy software Robocopy gives you the option to retain the original timestamp after copying, or to have it changed to the date of the copy. We think a feature similar to this could be useful in certain situations. The flexibility that Robocopy offers could be useful:

    /copy:<copyflags> Specifies which file properties to copy. The valid values for this option are:
    D - Data
    A - Attributes
    T - Time stamps
    S - NTFS access control list (ACL)
    O - Owner information
    U - Auditing information
    The default value for this option is DAT (data, attributes, and time stamps).

    /dcopy:<copyflags>
    Specifies what to copy in directories. The valid values for this option are:
    D - Data
    A - Attributes
    T - Time stamps
    The default value for this option is DA (data and attributes).



    Thank you again for answering our question.
  • Folder Date Change After Restore
    Sounds good, thank you.
  • Duration of Backups
    Great, thank you
  • Duration of Backups
    Hello.

    This error seems to be fixed now. Maybe this has been fixed for a while now but I just noticed it today. Thank you for the support with this.
  • Backup Error Message
    Ok, thanks. Will do.
  • Backup Error Message
    Hello,

    Ok, thank you for the input. At the moment, this error message actually seems to have gone away, and the backup seems to be running fine. Do you recommend we still open a support case, or are we fine to ignore this message unless it persists?
  • Backup Error Message
    Hello,

    I'm not sure what the ver. is specifically, but it should be 7.4.2.6 or newer, it's a NF backup, and I don't think we have the local repository database on a compressed NTFS folder. Thank you.
  • Duration of Backups
    Hello.

    Ok, thank you for that explanation.
  • Restoring From a NAS to an Alternate Computer
    Hello. I think you were exactly right. We were using 7.3. After we updated to 7.4, it appears to have worked. Thank you for your help on this.
  • Restoring From a NAS to an Alternate Computer
    Hello. We're still having trouble thus far. After setting the backup prefix on computer B to computer A, we're getting the error message "Object reference not set to an instance of an object" when trying to use the quick restore feature. I plan to try this again to see if we get the same result.
  • Restoring From a NAS to an Alternate Computer
    Hello. We're trying to restore files from the backup, which is an image backup. Thanks you for the response.
  • Restoring From a NAS to an Alternate Computer
    And all devices are on the same LAN.