No need to apologize, just happy that our clients data will be backing up appropriately now. Not that they would lose current backups, but some had several gigs of things needed to be updated so....it would be a shame to lose that if they had a system needing the most recent backups. Still, we updated and pushed things through so no longer have issues. I guess in the future when i'm assigned tickets for checking backups etc, i'll be keeping an eye on those updates as well. Sometimes a fix to a bigger problem lies within a simple and overlooked solution.

The update worked! Really appreciate the help.

Thank you so much. I will let the team know regarding this information and see what they say. Appreciate that information!

Just out of sheer curiosity. What do you think would cause that? That is to say, newest version versus the version we currently use. Is it that far out of date? What is the current version running?

thanks,

Brandon

Hello, thanks for the quick reply. Bear with me here as I have never actually had to manage or modify anything regarding backups, I just got assigned the help desk tickets regarding checking backups :P.

From what I can see from the computers: RMM part of the web based console, it looks like the version appears to be 7.7.0.107 . Also, I believe this is for managed backups, as the client themselves don't handle any of the setup etc. Thanks.