Starting Remote Assistant via RDP

Katherine G

I am another TeamViewer convert. I have a headless Windows 10 system where I used RDP to uninstall TeamViewer, then installed Remote Assistant. Nothing happens the first time that I start Remote Assistant. The next time I start it, I get the message that "Remote Assistant is already running".
Is this because Remote Assistant uses RDP? Please help! Thanks!

Sergey N

↪Katherine G

Hello Katherine,

We are not using RDP, however, there might some issues in installing the RA via RDP. I would suggest trying this to make sure that everything is working correctly:

https://help.msp360.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

Follow this guide to configure unattended access and try to connect to the system. Surely keep us posted regarding the progress of it. Thank you.

Katherine G

Hi Sergey, the UI for the app never opens and I can't change any settings. It's weird.

Katherine G

I uninstalled RA, then connected using VNC instead of RDP, and reinstalled RA, and now it seems to be working.

Starting Remote Assistant via RDP

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