• Sean Kimball
    0
    when creating a backup plan all it gives me is the error:

    "Cannot reach CloudBerry Lab email service, check connection or disable notifications "

    with no indication of what/why there is a problem ...
  • Matt
    90
    Better to open a support ticket regarding that, but most likely there's a problem with connecting to our Amazon SMTP servers, so before creating a ticket I suggest to make sure that AWS servers can be reached from your machine and is white-listed in your mail filter.
  • Sean Kimball
    0
    I'm testing the free version at the moment ~ so I can't open a ticket.
    Did a little more digging and found some entries in the logs:

    2020-02-13 17:51:31,809713 [ERROR]: [ CBB ] [ 16 ] Error can't init ssl
    2020-02-13 17:51:31,810710 [ERROR]: [ CBB ] [ 16 ] Error: can't init ssl context!

    They do not get any more informative if I increase the log level to debug :(

    What are the servers and ports it is trying to connect to? If I try to look them up (dig cloudberrylab.com MX) I get Google mail servers.

    The CBB instance right now is in an Amazon Lightsail container, it took a bit of work to get that thing to send mail at all , but it does send mail externally.

    CBB was sending notifications initially
    I had to change the plans to root.root ownership to get it to backup some files/folders
    that's when it (mail notifications) stopped working
    changing ownership back or trying to create a new plan still show the "cannot reach" error.
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