CBB does not send notifications.
when creating a backup plan all it gives me is the error:
"Cannot reach CloudBerry Lab email service, check connection or disable notifications "
with no indication of what/why there is a problem ...
Better to open a support ticket regarding that, but most likely there's a problem with connecting to our Amazon SMTP servers, so before creating a ticket I suggest to make sure that AWS servers can be reached from your machine and
is white-listed in your mail filter.
I'm testing the free version at the moment ~ so I can't open a ticket.
Did a little more digging and found some entries in the logs:
2020-02-13 17:51:31,809713 [ERROR]: [ CBB ] [ 16 ] Error can't init ssl
2020-02-13 17:51:31,810710 [ERROR]: [ CBB ] [ 16 ] Error: can't init ssl context!
They do not get any more informative if I increase the log level to debug
What are the servers and ports it is trying to connect to? If I try to look them up (dig
MX) I get Google mail servers.
The CBB instance right now is in an Amazon Lightsail container, it took a bit of work to get that thing to send mail at all , but it does send mail externally.
CBB was sending notifications initially
I had to change the plans to root.root ownership to get it to backup some files/folders
that's when it (mail notifications) stopped working
changing ownership back or trying to create a new plan still show the "cannot reach" error.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 (CloudBerry) Forum!
MS SQL Server
CloudBerry Managed Backup
CloudBerry Remote Assistant
Send notifications / reports to multiple email recipients
My server is using 170GB, but now I need to buy CBB Ultimate edition
How to restore Image and folders separately from file server on CBB Server Edition
Plan process stopped with system error on CBB Ultimate for Linux to S3
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2020 MSP360 (CloudBerry) Forum