• JasonTech
    0
    Hi there, one of my clients has recently been failing its backup with the error: 'Unable to connect to the remote server' error occurred 136 times. How can I resolve this?
  • Matt
    91
    Most likely there's a problem with connection to the cloud, so make sure your cloud provider endpoints and our executables are white-listed on your side.

    You can also send us the diagnostic logs for investigation via tools > diagnostic menu.
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