Which product are you using? You posted in Managed Backup, but I'm guessing this is a question about Remote Desktop / Assistant?

Sorry yes remote deskto

I moved your post to the correct section. How are you connecting to the remote systems? Unattended Access? What's the issue with the Windows Login screen? Are you unable to log into the Windows system?

just realised that it needed longer to log in. I have never had the remote on the same desk for testing before so it confused me