• naresh
    0
    We found that cloudberry backup has been failing(Some time getting into freeze state) for every Sunday run and we are fixing by stop and start the cloudberry services and sometimes by changing host prefix. Below is the error message we found in cloudberry log please help me to fix permanently

    455 [PL] [7] ERROR - Error on refreshing settings
    CloudBerryLab.Backup.Engine.Status.Monitoring.ServiceCommunicationException
    Backup Service is unavailable.
    at sF.El[A](Func`1 )
    at CloudBerryLab.Backup.Engine.EngineSettings.SetCurrentBandwidthLimit()
    at CloudBerryLab.Backup.Engine.EngineSettings.Load(String filePath, Boolean fromExport)
    at CloudBerryLab.Backup.Engine.EngineSettings.Load()
    at CloudBerryLab.Backup.Engine.EngineSettings.get_Instance()
    at CloudBerryLab.Backup.Engine.EngineSettings.RefreshEngineSettings()
    System.ServiceModel.EndpointNotFoundException
    There was no endpoint listening at net.pipe://localhost/CloudBerryLabCloudBerry%20Backup/CBBPlanStatusMonitor that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

    Server stack trace:
    at System.ServiceModel.Channels.PipeConnectionInitiator.GetPipeName(Uri uri, IPipeTransportFactorySettings transportFactorySettings)
    at System.ServiceModel.Channels.PipeConnectionInitiator.PrepareConnect(Uri remoteUri, TimeSpan timeout, String& resolvedAddress, BackoffTimeoutHelper& backoffHelper)
    at System.ServiceModel.Channels.PipeConnectionInitiator.Connect(Uri remoteUri, TimeSpan timeout)
    at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
    at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
    at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
    at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
    at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
    at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
    at CloudBerryLab.Backup.Engine.Status.Monitoring.IPlanStatusMonitor.Subscribe(String subscriberName)
    at RT.A()
    at Sy.SZ.A()
    at sF.El[A](Func`1 )
    System.IO.PipeException
    The pipe endpoint 'net.pipe://localhost/CloudBerryLabCloudBerry%20Backup/CBBPlanStatusMonitor' could not be found on your local machine.
  • IvanS
    1
    Hi ,

    Have you already contacted our support team regarding this issue?
    If not, please send the diagnostic information from this computer to our support department so that we can investigate the problem and suggest a possible solution to resolve it. Thank you.
  • David Gugick
    61
    Use the Tools Diagnostic toolbar option to submit the logs. Thanks.
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