• BackupFan
    0
    It looks like a big update to Backup Agent for Windows was just released, Version 7.2. I reviewed the Help/whats-new release notes and there are lots and lots of listed improvements as well as new features.

    I'm trying this now on one machine now. So far so good. Have others upgraded to 7.2 and had a chance to test it yet?
  • Steve Putnam
    13
    Does this require a re-upload of all data to conform to the new format? If that is the case, we will need to keep the old format indefinitily, as re-uploading everything is not viable.
  • David Gugick
    89
    If you want to use the new backup format, you'll need to reupload. Consider using it for new customers / endpoints once you play with it a little and get a feel for the new features.
  • Steve Putnam
    13
    Thanks,
    I participated in the beta and was given the indication that at some point, the only supported format would be the new one. That would be a problem. That being said, for image and HyperV/VMware backups, the new version is fantastic.
    Concerned that the banner is telling me that All of my clients are running an unsupported version.
  • BackupFan
    0
    Do you know if the Management Console will in the future be able to create or edit the new backup format?
  • BackupFan
    0
    Do you know if Remote Deploy will in the future support the new backup format?
  • Melissa-92
    0
    Just to corroborate, we're also seeing in the warning banner in our MSPBackups portal that all 75 of our clients are out of date as of today--as opposed to 3 or 4 clients last week.

    I assumed it was accurate in our case, since we're still mostly on 6.3.5.29, but did think it was kind of strange since apparently 6.4 has been out since August 18. Maybe it only counts agents that are out of date by at least a major version?

    Edit - @Steve Putnam - Just noticed that if you hover over the little "information" icon in the middle of the warning banner, it says "Only 3 latest versions are supported."
  • David Gugick
    89
    I think you're fine. I think 6.4 was the last version before 7.2, so 6.3 should be fine. I'll check with the team to see why you're getting that message.
  • Melissa-92
    0
    Much appreciated, thanks for looking into it. I was thinking the banner could still be correct because 6.3.6, 6.3.7, and 6.3.9 were also released since our last update, but that wouldn't explain why our agents on 6.3.5.29 would only have become "unsupported" as of 7.2.
  • David Gugick
    89
    I’ve confirm with the team that this is in fact a bug and it has already been reported and is being worked on to be fixed in an upcoming release. You can ignore the message for now.
  • Brandon K
    1


    That's all well and good for new clients, but we have nearly 800 backup plans at this point in time running on the "legacy" backup format. I agree with Steve Putnam in re-uploading hundreds of clients data is hardly a viable option. When is this supposed to be enforced? This is something that would take us an unbelievable amount of man hours to complete as the change would need to be individually handled on each machine which is just crazy to even think of.

    Also, in the new backup format, there's no option to run full only backups? you have to first enable incremental backups to allow for full image backups, but then have no option for exclusively running a full image backup.
  • Dana
    0
    To start using the new format you have to start with a full backup. I am going to create a new job to use the new format just before a full backup is scheduled to run.
  • Steve Putnam
    13
    Surprised that you would release an MBS version that does not allow editing of backup plans that are in the new format using the admin portal. We will not roll out the new format until we can manage the plans from the portal.
  • David Gugick
    89
    October 5th is the 5.2 management console release date with support for the new backup format.
  • Steve Putnam
    13
    That works fine, thanks. Per my other post, we will not be reuploading 50TB of data just to get to the new format. We will use it for VHDx files and Images, where the synthetic full adds a lot of value and we only keep one version so switching formats is a no brainer.
    But please impress upon upper management that you can never deprecate the legacy format, without negatively impacting all of your MBS customer.
  • Brandon K
    1


    Couldn't agree more. We have no problem setting up new client's on the updated backup format going forward, but forcing widescale retroactive adoption and placing the burden onto your customers seems to be strongarm tactic that doesn't sit well with us. You guys are selling almost exclusively to MSP's now, not individual businesses. You must understand that a complete systematic change like these has huge impact on us. We have hundreds of terabytes of data that would need to be reuploaded to cloud storage to accommodate the new format. Also, we'll be the ones to incur the additional cloud storage costs if switching to the new format since it would be a different backup plan, and therefore separate storage. We've been with you guys for a few years now, and there really seems to be a disconnect between the company and your clientele. From our perspective, there's a high level of focus placed on "what's the next new feature" vs. making your existing software bulletproof and gradually improving it over time.

    Unrelated, but having a "current bugs" or "known issues" tab in the management console would be immensely helpful. I also saw the "backup client's out of date" bug this morning, and end up having to drill down into the forums to find information regarding this, or I have to call your support just for them to tell me it's a known issue, it's just doesn't seem very efficient for you or us.
  • BackupFan
    0
    Started a new Image Based Full backup using the new backup format. This full backup will take many days to complete. Does anyone know if the backup were to get interrupted, will the backup pick-up from where it left off or will it need to run again from the beginning when it restarts?
  • Steve Putnam
    13
    An image backup will have to restart any uncompleted partitions from the beginning.
  • BackupFan
    0
    Thanks Steve.
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