Hi Fred.
Please send us diagnostic logs using the [./cbb sendLog] command, it will automatically create a support ticket and our techs will provide you further assistance.
Please refer to this forum thread in description

Hi guys,
I'm having the same issue with Ubuntu 18.04.
Suspect it's related to the SSL library...? I know my RMM tool (Pulseway) has problems with the libssl_1.1 package.
Have attempted to send logs (./cbb sendLog)

2018-08-10 09:01:04,838834 [ERROR]: WOOPS! Me crashed!11
2018-08-10 09:01:04,849108 [FATAL]: CRASH HANDLED; Application has crashed due to [SIGSEGV] signal
======= Backtrace: =========
[1] /lib/x86_64-linux-gnu/libc.so.6+0x3ef20 [0x7f4ce4f70f20]
[2] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:lh_retrieve+0x7d [0x7f4ce81a737d]
[3] /opt/local/Online Backup/lib/libcrypto.so.1.0.0+0x11fb9f [0x7f4ce81a9b9f]
[4] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:ERR_get_state+0x3e [0x7f4ce81aadde]
[5] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:ERR_put_error+0x1e [0x7f4ce81ab6be]
[6] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:PEM_read_bio+0x2d7 [0x7f4ce81e59b7]
[7] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:PEM_X509_INFO_read_bio+0xb3 [0x7f4ce81e3e73]
[8] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:X509_load_cert_crl_file+0x47 [0x7f4ce81f5367]
[9] /opt/local/Online Backup/lib/libcrypto.so.1.0.0+0x16b48a [0x7f4ce81f548a]
[10] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:X509_STORE_load_locations+0x3f [0x7f4ce81eb95f]
[11] /opt/local/Online Backup/lib/libcbbCommon.so+0x39a7af [0x7f4ce77427af]
[12] /opt/local/Online Backup/lib/libcbbCommon.so:SHARED::SSL::init_soap_ssl(soap&)+0x15b [0x7f4ce79db97b]
[13] /opt/local/Online Backup/raw_bin/cbbLocalManagement() [0x4968b0]
[14] /opt/local/Online Backup/lib/libQt5Core.so.5+0xaa13e [0x7f4ce5f3013e]
[15] /opt/local/Online Backup/lib/libQt5Core.so.5+0xad153 [0x7f4ce5f33153]
[16] /lib/x86_64-linux-gnu/libpthread.so.0+0x76db [0x7f4ce5c6e6db]
[17] /lib/x86_64-linux-gnu/libc.so.6:clone+0x3f [0x7f4ce505388f]

Thanks,

Hi . May I ask you to try (./cbb saveLog -p ~)? It should create the logs archive in the current user home directory.
If that doesn't work either, please send the "/opt/local/Online Backup/logs" contents archived to supportatcloudberrylabdotcom (and note this forum thread kindly).

Also, here's some more info we will need:
grep cbb /var/log/syslog* > ~/cbb-grep-syslog.txt
grep cbb /var/log/messages* > ~/cbb-grep-messages.txt
grep cbb /var/log/kern.log* > ~/cbb-grep-kern.log.txt

Thanks in advance.

Just wanted to share that I am also having this issue. I do not have access to my system at the moment, but if needed can pull logs tonight to help provide my diag data.

thanks! Please send those to supportatcloudberrylabdotcom and refer to this forum.

I can't find your ticket, could you please share its number?