We are excited to announce a new update to Remote Assistant being released.
The product team has made some good progress, check it out yourself


New features

- Auto-Reconnect for Dropped Connections

Now Remote Assistant Client will show "Connection is lost. Trying to reconnect..." when the Client experiences troubles with networking (no improvements for network troubles on the Host side)

If the network restores the connection within 5 minutes - the connection is re-established automatically with no additional confirmations or anything.
More than 5 minutes - the Host will receive confirmation pop-ups (depending on the settings), Client might connect with View Only too.

This works for any connection type: PIN access or Unattended

If PIN and/or encryption key changes while RA was reconnecting - the appropriate "enter PIN/key" dialog will be shown.

In case the Host cancels connection during the reconnection - this DOES NOT count, the connection will be restored.

Note: Improvements related to unstable networking on the remote Host side are also on our roadmap.


- Remote Host Reboot and Reconnect

This works only during unattended access connection, only when logged into a user session (does not work on the Windows authentication screen)

Does not work for Quick Support by design.

The Host informs the Client it has started reboot.
The Client sees a screen with a notification and <Try to reconnect> button.
As soon as the Host is online and RA Service is ready, the connection should be restored automatically.


- Pin Reset Frequency + Pin Complexity settings


Also, now a long Pin is divided into groups:
4 digits: XXXX
6 digits: XXX XXX
8 digits: XXXX XXXX
10 digits: XXXXX XXXXX


- Pin brute force protection

The Host will now "ban" the Client that fails to authenticate to a Host with an incorrect PIN multiple times in a row: 20 attempts within 12 hours

The "ban" is removed automatically after 12 hours.


- An option to change playback device within Remote Assistant during connection.
It's in the top control panel, under the "sandwich" menu.



Bugs fixed

- The issue with hotkeys (Alt, Ctrl, Shift, Winkey etc) being stuck
- The issue with RA service not starting at system boot on Windows Server 2016
- Multiple improvements on performance (incl. sound and NAT traversal)



UX improvements

- During Unattended Access "Access using PIN" doesn't look like you NEED TO click it - it's a URL instead of a button now
- Encryption and Unattended Access are now two independent options

- RA chat is no longer shown above Windows locked screen
- File Transfer window no longer appears behind the RA window

- RA Client no longer "remembers" invalid encryption keys for Hosts
-RA Client no longer "remembers" (and will automatically "forget") connections with incorrect ID
- RA Client can "forget" previously successful connections - just press the X at one

- There is now an option to keep Aero enabled and an option to (not) hide the wallpaper.
It's in the top control panel, under the "sandwich" menu.