Backup stuck

Jackie Gibbs

Hi.

I have a backup that performs offsite and onsite image backups. Unfortunately they will randomly get stuck. I can't stop them from inside Windows. I tried to send logs and create a tickets multiple times but I never get a response. Is there a command or powershell script to force the jobs to stop. So far the only fix has been to restart the computer.

Jackie Gibbs

As a follow up. I ended up having to open processes and closing cbb's that were running. That stopped the plan. Obviously I don't want to have to do that on a regular basis.

Alexander Negrash

↪Jackie Gibbs

I'm sorry for your experience. Have you managed to resolve the issue? If not, please send me the ticket number where you send the logs, and I will follow up with our support team.

Jackie Gibbs

Yes. I submitted a ticket but never heard anything back.

I did further research and the issue happens is resolved after doing this in the article. What I don't understand is why only certain computers are affected.

https://kb.msp360.com/standalone-backup/general/Eliminating-VSS-Error-8194-from-Event-Log#:~:text=Error%20code%208194%20is%20an,to%20the%20Volume%20Shadow%20Service

Alexander Negrash

↪Jackie Gibbs

Can you send me your ticket number? I will follow up with the support. We need to get some more information from those affected computers to investigate.

Jackie Gibbs

I didn't get a ticket. I tried submitting but never got a response.

The issue has come back though. It appears that it came back after running the latest update for MSP360 Backup. One is a brand new laptop but the customer previous laptop had the same issue. I wonder if I have to login and do the same process again after each update.

Jackie Gibbs

Is there a way to change the service account user without manually going into the program on the customer computer?

Scott H

↪Jackie Gibbs

Backup stuck

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