• j4sols
    0
    One of my client servers's CB backup for Windows server does not start with below error message logged in event viewer. I see in another post that support recommended removal of software, deleting Cloudberry folder and reinstalling.
    https://forum.msp360.com/discussion/9217/page/p1

    Is this the correct way to resolve and how do I ensure all backup jobs and previous settings are saved?

    Faulting application name: CloudBerry Backup.exe, version: 7.3.0.321, time stamp: 0x61ae0024
    Faulting module name: clr.dll, version: 4.7.3800.0, time stamp: 0x606e72d3
    Exception code: 0xc00000fd
    Fault offset: 0x000000000017531d
    Faulting process id: 0x17e8
    Faulting application start time: 0x01d9997f51fc4f86
    Faulting application path: C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    Report Id: 914dc9a3-f893-4383-b125-ec9229631c46
    Faulting package full name:
    Faulting package-relative application ID:
  • j4sols
    0
    still having this issue after installing latest .NET framework and updating Cbb to latest, 7.8.6.12
  • Juan Pezoa
    0
    I have the same problem. Could you solve it?
  • Alexander Negrash
    26
    Can you check what you have in .NET Runtime?
    rr193iebumrwqdtr.png
  • j4sols
    0
    Kinda gave up and went with a different product.
  • Etienne
    0
    Any feedback on this, I am receiving this error on our server and cannot run any backups.
  • Alexander Negrash
    26
    We need more information to investigate.
    1. Product logs from /Library/Applications Support/Online Backup/owner_id/logs learn more
    2. Windows event logs
    3. List of files in the product folder. usually C:\Program Files\CloudBerryLab\CloudBerry Backup
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